Graf Consulting drives excellence – not only in our performance but also in the results we deliver for our clients. We are a global cloud consultancy that combines the insight of our strategists, the vision of our innovators, and the ingenuity of our engineers to achieve this extraordinary impact. The Fortune 500 trust us to build solutions focused on growing revenue and profits amplifying competitive advantage and strengthening customer relationships. Our groundbreaking solutions in the public sector streamline operations and improve productivity. We apply this same focus on excellence to our unparalleled social responsibility program, generating sustainable impact across our local communities.
Graf Consulting is hiring a CRM Consultant
Responsibilities:
- Create and manage project timeline, as well as other project management activities
- Lead work sessions with CRM customers and other team members to understand needs, define requirements and business processes
- Lead work sessions to design and prototype the CRM application based on client needs
- Configure and Customize CRM Sales, Community, and Marketing Cloud applications
- Analyze data, create field mappings and execute data migration
- Assist in creation of use and/or test cases and facilitate or participate in system test
- Design and deliver end user training
Required Skills/ Experience:
- Master or Bachelors degree required in Engineering, Computer Science or related field of study
- Strong customer facing and verbal communication and written skills
- Experience and understanding of Agile Project Methodologies
- 2+ years experience administering and/or developing CRM including managing user set up, profiles, roles, and teamsSecurity Setup
- Customising Standard and Custom objects including fields, page layouts, record types
- Creating and managing workflow rules, data validations, and object customizations
- Process Builder & Flow
- Creating and maintaining reports and dashboards
- Importing and exporting of data
- Solid understanding of sales, and marketing processes and industry best practices to adequate understand client needs and provide guidance
- Proven knowledge of the software and systems development life cycle; experience with enterprise-level integrations involving business-critical systems
- Experience developing and deploying custom end user systems. Ability to provide guidance on implementation best practices
- Excellent analysis and problem-solving skills and ability to think through problems creatively
- Experience in managing both onshore and offshore development teams
- Experience working in a dynamic team environment and independently
_____________________________________________________________
Ability and willingness to travel at least 70% of time
Job type: Permanent
Driving License: B
If you possess all the requirements engage with us: recruitment@grafconsulting.it
Location: Milan